{"id":717127,"date":"2026-10-08T10:46:03","date_gmt":"2026-10-08T10:46:03","guid":{"rendered":"https:\/\/microscopemedia.com\/?p=717127"},"modified":"2026-10-08T10:46:03","modified_gmt":"2026-10-08T10:46:03","slug":"anre-a-aprobat-implementarea-semaforului-furnizorilor-de-energie-cum-functioneaza-indicele-de-gestionare-a-plangerilor","status":"publish","type":"post","link":"https:\/\/microscopemedia.com\/?p=717127","title":{"rendered":"ANRE a aprobat implementarea \u201esemaforului\u201d furnizorilor de energie. Cum func\u021bioneaz\u0103 Indicele de Gestionare a Pl\u00e2ngerilor"},"content":{"rendered":"<div class=\"sgb-google-buttons\">\n<div class=\"display-flex justify-center google-logo\"><img decoding=\"async\" loading=\"lazy\" class=\"mg-x-auto\" width=\"30\" height=\"30\" src=\"https:\/\/microscopemedia.com\/wp-content\/uploads\/2026\/10\/anre-a-aprobat-implementarea-semaforului-furnizorilor-de-energie-cum-functioneaza-indicele-de-gestionare-a-plangerilor.png\" alt><\/div>\n<\/p><\/div>\n<p id=\"p-0\">Conform ANRE, reglementarea stabile\u0219te un cadru unitar, simplu \u0219i transparent pentru preluarea, \u00eenregistrarea, analizarea \u0219i solu\u021bionarea pl\u00e2ngerilor, precum \u0219i pentru informarea clien\u021bilor asupra modului de rezolvare.<\/p>\n<p id=\"p-1\">Principala noutate este Indicele de Gestionare a Pl\u00e2ngerilor (IGP), pe baza c\u0103ruia furnizorii vor fi clasifica\u021bi \u00een func\u021bie de modul \u00een care \u00ee\u0219i gestioneaz\u0103 rela\u021bia cu clien\u021bii.<\/p>\n<h2 id=\"chapter-0\">Cum este determinat indicele<\/h2>\n<p id=\"p-2\">Indicele se determin\u0103 pentru fiecare furnizor, raportat la num\u0103rul total al clien\u021bilor s\u0103i, \u00een func\u021bie de:<\/p>\n<ul>\n<li>num\u0103rul de pl\u00e2ngeri primite de ANRE de la clien\u021bii finali;<\/li>\n<li>num\u0103rul de pl\u00e2ngeri \u00eentemeiate adresate furnizorului;<\/li>\n<li>num\u0103rul de pl\u00e2ngeri \u00eentemeiate nerezolvate de furnizor \u00een termenul legal.<\/li>\n<\/ul>\n<p id=\"p-3\">Raportarea pl\u00e2ngerilor c\u0103tre ANRE, publicarea acestora pe paginile de internet ale furnizorilor \u0219i determinarea IGP se vor realiza trimestrial.<\/p>\n<p id=\"p-4\">\u201eP\u00e2n\u0103 acum, consumatorul putea compara pre\u021buri. De acum va putea compara \u0219i comportamente. Pre\u021bul conteaz\u0103, dar conteaz\u0103 la fel de mult ce se \u00eent\u00e2mpl\u0103 dup\u0103 ce ai devenit client: c\u00e2t de repede \u021bi se r\u0103spunde \u0219i dac\u0103 problema ta chiar se rezolv\u0103\u201d, a transmis George Niculescu, pre\u0219edintele ANRE.<\/p>\n<p id=\"p-5\">\u201eComisia European\u0103 a anun\u021bat un cod voluntar de bune practici pentru furnizori. Rom\u00e2nia face pasul urm\u0103tor: nu le cerem furnizorilor s\u0103 promit\u0103 c\u0103 \u00ee\u0219i trateaz\u0103 bine clien\u021bii, ci m\u0103sur\u0103m dac\u0103 o fac \u0219i ar\u0103t\u0103m rezultatul public. Nu este o sanc\u021biune, este transparen\u021b\u0103: furnizorii care \u00ee\u0219i respect\u0103 clien\u021bii trebuie s\u0103 poat\u0103 fi diferen\u021bia\u021bi de cei care nu o fac\u201d, a continuat acesta.<\/p>\n<h2 id=\"chapter-1\">\u201eSemaforului\u201d furnizorilor de energie<\/h2>\n<p id=\"p-6\">\u00cen func\u021bie de valoarea IGP, fiec\u0103rui furnizor i se atribuie o culoare:<\/p>\n<ul>\n<li>sub 50 \u2013 ro\u0219u (rezultate foarte slabe);<\/li>\n<li>\u00eentre 50 \u0219i 60 \u2013 ro\u0219u deschis (rezultate slabe);<\/li>\n<li>\u00eentre 60 \u0219i 70 \u2013 galben (rezultate medii);<\/li>\n<li>\u00eentre 70 \u0219i 80 \u2013 galben deschis (rezultate satisf\u0103c\u0103toare);<\/li>\n<li>\u00eentre 80 \u0219i 90 \u2013 verde deschis (rezultate bune);<\/li>\n<li>peste 90 \u2013 verde (rezultate foarte bune).<\/li>\n<\/ul>\n<p id=\"p-7\">Culorile vor fi afi\u0219ate \u00een comparatoarele puse gratuit la dispozi\u021bie consumatorilor de c\u0103tre ANRE: \u201eComparator oferte-tip de furnizare a energiei electrice\u201d \u0219i \u201eComparator oferte-tip de furnizare a gazelor naturale\u201d.<\/p>\n<p id=\"p-8\">P\u00e2n\u0103 la dezvoltarea acestor func\u021bionalit\u0103\u021bi, ANRE va publica valorile IGP pentru fiecare furnizor pe pagina proprie de internet.<\/p>\n<p id=\"p-9\">Aceast\u0103 m\u0103sur\u0103 este \u00een linie cu Pachetul privind energia pentru cet\u0103\u021beni (Citizens Energy Package), prezentat de Comisia European\u0103 \u00een martie 2026.<\/p>\n<p id=\"p-10\">Pachetul urm\u0103re\u0219te mai mult\u0103 transparen\u021b\u0103, oferte mai u\u0219or de comparat \u0219i \u00eent\u0103rirea \u00eencrederii consumatorilor, inclusiv prin gestionarea eficient\u0103 a pl\u00e2ngerilor de c\u0103tre furnizori. \u00cen acest context, clasificarea prin IGP ofer\u0103 consumatorilor un criteriu suplimentar, pe l\u00e2ng\u0103 pre\u021b, atunci c\u00e2nd \u00ee\u0219i aleg furnizorul.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conform ANRE, reglementarea stabile\u0219te un cadru unitar, simplu \u0219i transparent pentru preluarea, \u00eenregistrarea, analizarea \u0219i solu\u021bionarea pl\u00e2ngerilor, precum \u0219i pentru informarea clien\u021bilor asupra modului de rezolvare. Principala noutate este Indicele &hellip; <a href=\"https:\/\/microscopemedia.com\/?p=717127\" class=\"more-link\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":717128,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"Default","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/microscopemedia.com\/index.php?rest_route=\/wp\/v2\/posts\/717127"}],"collection":[{"href":"https:\/\/microscopemedia.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/microscopemedia.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/microscopemedia.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/microscopemedia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=717127"}],"version-history":[{"count":0,"href":"https:\/\/microscopemedia.com\/index.php?rest_route=\/wp\/v2\/posts\/717127\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/microscopemedia.com\/index.php?rest_route=\/wp\/v2\/media\/717128"}],"wp:attachment":[{"href":"https:\/\/microscopemedia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=717127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/microscopemedia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=717127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/microscopemedia.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=717127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}